FAQ's

Our Products

What is so special about Love Muscle protein?

At Love Muscle Nutrition all of our products are designed, developed, manufactured and shipped with LOVE! We believe in what we do and we believe in our product which means we can deliver you great quality customer service to back up our fantastic products! 

We use Smart Flavour Technology to give you amazing tasting products across our entire range! You can learn more about that below! All Love Muscle products have meet a number of strict tests to make sure they are of the highest quality, check them out below!

What is Smart Flavour Technology?

Smart Flavour Technology is the latest in flavour technology. We have spent years developing the best flavours for our proteins and mass gainers to give you an unbelievably great tasting shake straight from the tub. We have sourced the highest quality ingredients to go into all our products so you are guaranteed to get the very best! Mix with water or milk for the same amazing taste!

Where are our products made?

All Love Muscle Products are manufactured right here in the UNITED KINGDOM!

Shipping

Where is my order?

All orders can be tracked after they have been dispatched (this typically takes between 24 and 48 hours). Once you receive your dispatch email you'll find a tracking number contained within this email. Please enter this number at https://www.parcelforce.com/track-trace

Do you ship to my country?

As standard we only ship to the UK mainland excluding the Scottish highlands. 

If you live in another country and would like to order one of our products please contact us at info@lovemusclenutrition.co.uk before placing your order and we will do our best to accomodate you. 

How much is delivery?

Our standard delivery fee is £6.50, orders over £80 receive free delivery.

Is there an express delivery option?

Unfortunately at this time we do not offer an express delivery option.

Can I have my parcel sent to an address other than my billing address?

Yes, please fill this out at the checkout. Please note on rare occasions we may reject orders with separate billing and shipping addresses if we suspect the transaction to be fraudulent. If this is the case you will be notified and a full refund given.

Can I change my delivery address after I have checked out?

In some cases it is possible to change an address as long as the order has not be processed through our warehouse. If you would like to change your address after checkout please email, info@lovemusclenutrition.co.uk with your name, order number and new shipping address.

My Account

I can't log into my account.

Please try resetting your password using the option at the log-in screen, if you still can't log in please email info@lovemusclenutrition.co.uk

How do I use the re-order function?
How is my data secured?

We secure all data within our own secure network. We will NEVER share your data with any third parties. For more info please see our privacy policy.

My Order

Can I change my order after checkout?

Unfortunately orders cannot be changed after checkout.

Can I cancel my order?

Yes, you can cancel your order as long as it has not been shipped, if it has been shipped you will have to return it to us at your cost. To cancel an order please email info@lovemusclenutrition.co.uk

My parcel arrived but it is not what I ordered.

Sorry about that! Please email info@lovemusclenutrition.co.uk and we will arrange to get your correct order out to you as soon as possible.

 I don't want my order can I get a refund?

Yes, we offer a 14 day refund policy from the day the goods arrive with you. To request a return please contact info@lovemusclenutrition.co.uk. We will then provide you with instructions on how to return the goods, please note you will be responsible for the return postage and all goods must be in a saleable condition upon their return to us. As soon as we've received the goods you will receive a full refund minus any shipping costs. For more info see our refunds policy.

My order is damaged what do I do?

Sorry about that! Please email info@lovemusclenutrition.co.uk with pictures of the damages and we will arrange to get a replacement order out to you as soon as possible.

How do I know if my order has been placed successfully?

You will receive a order confirmation email to your entered email address within 1 hour of placing your order.

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