Cooling Down Period
If you have a change of heart please note that all customers within the EU have the right to cancel their orders from Love Muscle Nutrition for most items within 7 days of receipt of their goods. Goods must be unopened and unused and be returned to Love Muscle Nutrition in resaleable condition. Customers must take reasonable care of all goods to be returned while in their possession.
Goods covered by hygiene laws and goods including any software are specifically excluded from your cancellation rights once unsealed. This is in adheration to the Distance Selling Regulations. This does not affect your statutory rights. If in any doubt to which goods fall under this regulation please contact Love Muscle Nutrition before returning any goods.
All return carriage costs incurred in the returning of unwanted goods are the customers’ responsibility. This being the case, it is strongly recommended that an insured and tracked delivery method be used when returning goods toLove Muscle Nutrition. Love Muscle Nutrition cannot be held responsible in any way for any loss or damage to goods, which are being returned to us.
We reserve the right to deduct any postage and packaging costs incurred to Love Muscle Nutrition during the refund process, unless of course the refund is due to faulty goods supplied by Love Muscle Nutrition.
Love Muscle Nutrition will endeavour to process all order cancellation requests within 7 working days of receipt of goods.
Return of Faulty Goods
In the unlikely event that goods need to be returned to Love Muscle Nutrition due to a fault please note the following information:
It is your right as a customer within the EU to return goods with a fault to Love Muscle Nutrition within 30 days of receipt of the goods.
Please note that if there are any obvious signs of abuse or misuse of any products then Love Muscle Nutrition reserve the right of refusal to any form of exchange or refund.
Please inform Love Muscle Nutrition immediately if you receive goods that have been damaged in transit during delivery. This is imperative to avoid any dispute.
Before returning goods please contact Love Muscle Nutrition with your order details and details of all goods to be returned. Love Muscle Nutrition will then issue you with a returns number which will avoid any delay in processing your request.
Love Muscle Nutrition will endeavour to process all exchange or refund requests within 7 working days of receipt of returned goods.